I can tell you from personal and professional experience, all small businesses have a personality and they all go through ups and downs. Drift&Dream has been around a long time as a staple in the community and the first one to introduce floating and infra-red sauna. The owner is an expert in floating as well as other modalities, and massage that she offers. I've been getting treatments from her for over 20 years. Nobody has ever cured my health issues better. I give NO merit to a rude phone call, because that can happen to anyone anytime with any business! Experience the expertise of this FIRST RATE healer and wellness educator on your own body, and then you'll have some worthwhile feedback. I highly recommend the personal service and tailored care that this small business offers. My health is taken seriously, followed up with and always gets results. Something that gets lost too often in a drive-thru society!!